Solidroad
The AI training platform for CX teams
Solidroad is an AI-powered training and quality assurance platform for customer support teams. It addresses the manual effort involved in preparing agents for live conversations by replacing traditional role-plays, transcript reviews, and written feedback with automated simulations, scoring, and coaching. The platform covers both human and AI support interactions, aiming to verify agent readiness before it affects customers.
Core capabilities include custom scorecards for criteria such as empathy, communication, process adherence, and SOP compliance; lifelike AI simulations modeled on real customers; automated performance scoring; and personalized coaching feedback delivered to agents. Integrations span CRM and support tools across phone, live chat, video, and email, AI support agents like Decagon, Sierra, and Fin, and knowledge management platforms including Guru and Notion. Security features include ISO 27001:2022 and SOC 2 compliance, Single Sign-On, and encryption at rest.
Solidroad is built for support operations, training, and quality teams managing agent onboarding and ongoing evaluation. Access is provided through a demo request; no free plan, trial, or pricing structure is detailed on these pages.
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