Smarsh
Digital communications governance and archiving.
Smarsh is a cloud-based communications data platform that captures, archives, supervises, and analyzes electronic communications across email, chat, voice, social, video, mobile, and AI tools. It is designed to help regulated organizations meet recordkeeping and supervision requirements, prepare for audits, and manage conduct and market risk. The platform brings communications data into a unified environment so teams can search, review, and act on it without relying on separate point solutions.
The platform is organized around four modules: Capture, Archive, Surveillance, and Discovery. Capture ingests and normalizes communications in native formats; Archive provides cloud-native storage with metadata, retention policies, and lifecycle management; Surveillance uses AI agents to analyze context, sentiment, and behavior, with automated alerts and escalation workflows; Discovery supports early case assessment, context-aware search, AI-assisted culling, and export workflows. It integrates with compliance, HR, legal, and investigative systems, and monitors interactions with AI tools including Microsoft 365 Copilot, OpenAI ChatGPT, and Anthropic Claude. Security features include encryption in transit and at rest, single sign-on, multi-factor authentication, penetration testing, and third-party audits.
Smarsh is built for regulated environments, including financial services, public sector, and enterprise organizations, with configurations for small and mid-sized firms as well. The platform is offered as a cloud solution with supporting services for integration, implementation, and ongoing optimization. Specific editions, seat-based or usage-based pricing, free plans, and trial terms are not detailed on the provided pages.
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