ScreenMeet
AI remote support platform for ServiceNow, Salesforce, and Tanium users.
ScreenMeet is an enterprise remote support platform that runs inside ServiceNow, Salesforce, and Tanium rather than as a separate application. It addresses the context switching, documentation gaps, and security concerns that arise when agents move between an ITSM or CRM tool and a standalone remote support tool.
The platform provides remote control with terminal commands, admin privileges, and screen annotation, along with secure screen sharing and integrated voice, video, and chat through ScreenMeet Live. Session Summary automatically writes structured resolution notes into the incident record, while AI Assist surfaces troubleshooting steps, past resolutions, and diagnostic recommendations during a session based on knowledge sources and live session context. Session data can feed Now Assist, AgentForce, and knowledge bases. Security features include geo-fencing, consent management, session audit trails, and bring-your-own-LLM support, with SOC 2 Type II, ISO 27001, and GDPR compliance.
ScreenMeet is aimed at enterprise IT help desk, IT ops, IT SecOps, and customer support teams. It is packaged for enterprise deployment with demos and guided tours available; specific plan tiers, seat counts, and pricing are not detailed on these pages.
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