Runtime

Runtime is an AI agent harness designed for payment operations teams. It addresses the challenge of managing complex, high-stakes workflows—such as underwriting, dispute handling, and compliance—where accuracy, auditability, and human oversight are critical. The platform lets teams build and run AI agents that operate on isolated computers in the user’s own cloud infrastructure, triggered from Slack, Microsoft Teams, email, SMS, or voice calls, and configured to require human approval before executing sensitive actions.

Key capabilities include isolated sandboxed execution, role-based access control, approval gates for money movement or other critical steps, and a full audit trail that stores every run with its steps, queries, costs, and outcomes. The platform integrates with existing tools via APIs, databases, MCP servers, and a browser for portals without APIs. It supports bring-your-own-model and bring-your-own-cloud options, and offers features like skill learning from resolved cases and routing to smaller models for routine work. The security page confirms SOC 2 compliance, encryption, and the ability to self-host the entire control plane.

Runtime is built for payment teams—including payment operations, risk, compliance, and support—and is offered in a free plan with limited credits, a team plan starting at a per-seat monthly fee, and an enterprise plan with custom pricing that includes self-hosting, advanced sandbox resources, SSO, and dedicated support.