Ringly.io
AI phone support for Shopify brands.
Ringly.io is an AI phone support product for Shopify stores, built around an AI phone agent named Seth that answers inbound customer calls. It handles repetitive support inquiries such as order status, returns, exchanges, subscriptions, product questions, inventory checks, and policy queries, and escalates to a human team when an issue falls outside its configured rules.
Seth integrates with Shopify to look up orders, verify callers, cancel orders, start returns, and answer product questions. It connects to helpdesks like Gorgias and Zendesk for ticket creation, Twilio for phone and SMS, and shipping carriers and tracking services such as TrackingMore, USPS, UPS, DHL, FedEx, and others for parcel status updates. An AI Coach assists with setup by building integrations through APIs, training the agent on the store's catalog and policies, and analyzing calls to identify knowledge gaps and propose fixes. Call recordings, transcripts, resolution tracking, and attributed revenue are available in a dashboard.
Ringly is aimed at Shopify brands looking to automate phone support. Pricing is usage-based, charged per phone conversation with a monthly minimum, and billed calls exclude spam, hang-ups, wrong numbers, and callers who only want a human. There is a free trial, a money-back guarantee, month-to-month billing with no contract, and custom plans for higher call volumes.
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