ReplyCX
AI-powered support that feels human.
ReplyCX is a no-code chatbot and AI support platform that brings chat, email, WhatsApp, SMS and social conversations into a single dashboard. It addresses support and lead-generation workloads by automating repetitive queries, routing conversations to human agents when needed, and organizing incoming requests as tickets.
Core capabilities include a visual workflow builder, an Agentic AI Studio with GPT-powered responses grounded in a custom knowledge base, live chat handoff, an intelligent ticketing system with auto-routing and priority tagging, and analytics covering CSAT, agent performance and channel benchmarking. Omnichannel deployment runs across web, SMS and social, with branded widgets, response templates, multilingual support and an AI training sandbox. Integrations cover Shopify, WooCommerce, Magento, HubSpot, Zoho, Salesforce and Zapier, connecting to 5,000+ apps, with desktop and mobile apps for macOS, Windows, iOS and Android. Security certifications listed include GDPR, HIPAA, ISO 27001 and SOC-2 Type 2.
ReplyCX is aimed at support, sales and marketing teams, from early-stage startups to large enterprises. It is packaged in four editions — Starter, Growth, Pro and Enterprise — with a 14-day trial and pricing based on conversation volume with unlimited seats; the Enterprise edition adds a dedicated manager, HIPAA/SSO compliance and on-premise or VPC deployment.
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