Press'nXPress
AI customer feedback management platform for real-time service recovery.
Press'nXPress is a customer feedback platform that helps organizations capture, analyze, and act on feedback collected across physical and digital touchpoints. It addresses the challenge of managing service quality across multiple locations by enabling teams to detect issues in real time and respond before problems escalate.
The platform includes feedback collectors for kiosks, QR codes, SMS, email, web, app, and voice. Its core capabilities are organized into modules: Dashboards for monitoring scores and trends, PXP AI for sentiment analysis and theme detection, and an Action Hub for routing feedback to teams and triggering follow-up workflows. Integrations connect with CRM, POS, help desk, BI, and other operational systems. The platform is designed for high-volume environments such as retail, hospitality, healthcare, property management, and transportation.
Press'nXPress is aimed at organizations managing many locations and touchpoints, including roles like CX professionals, operations managers, and data analysts. It is offered as a SaaS platform with Standard, Advanced, and Managed packages. The pricing page states there are no hidden costs for feedback volume, number of surveys, users, or data access, and a demo is available to discuss specific requirements.
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