Permut
AI Agents for customer listening and feedback collection
Permut is an AI-native feedback platform that uses AI agents to hold conversations with customers across channels such as WhatsApp, SMS and calls, replacing traditional surveys with natural dialogue. It collects feedback including NPS, CSAT, Voice of Customer, product reviews, purchase experience and churn signals, then presents results in a real-time dashboard.
Agents are configured with a brand's tone, knowledge base and policies, and connect to CRM, POS and internal data sources for context. The platform selects among multiple AI models per task and supports multilingual, always-on operation. The dashboard offers key metrics at a glance, AI-powered insights, chat with your data, and automated reports. Additional capabilities include issue resolution, promotions and engagement, and targeted campaigns.
Permut is aimed at businesses across retail and e-commerce, travel and hospitality, health and fitness, and entertainment. Pricing is seat-based with a monthly credit allowance and optional credit top-ups, across Free, Starter, Business, Scale and Enterprise editions; yearly billing is available at a discount, and a free plan is offered for testing.
12 alternatives to Permut
Ranked by how well each tool replaces Permut: shared features, audience, price and popularity.
- 62 out of 100 match$79/mo
Ecommerce marketing platform covering reviews and UGC, loyalty and referrals, and AI-optim
Covers 1 of 15 key features and starts cheaper.
Free plan61 out of 100 match$89/mo- 61 out of 100 match$99/mo
Measure. Understand. Act. Across the customer journey
Covers 3 of 15 key features and starts cheaper.
Free plan60 out of 100 match$16.40/moAI-native platform for consolidating and analyzing customer feedback from multiple sources
Covers 5 of 15 key features.
60 out of 100 matchContact salesCapture, analyze, act. Build the ultimate program for customer feedback.
Covers 3 of 15 key features and starts cheaper.
60 out of 100 match$114/moAI Customer Experience Platform for Ecommerce & Retail
Covers 0 of 15 key features and starts cheaper.
59 out of 100 match$99/mo- 59 out of 100 matchContact sales
- 59 out of 100 matchContact sales
- 59 out of 100 matchContact sales
- 59 out of 100 matchUsage-based
- 58 out of 100 matchContact sales