Overheard

Overheard is a user research tool that interviews a team's own users by voice and returns a readout with a recommendation, supporting themes, counts, and quotes linked to specific interview moments. It is aimed at product teams that need evidence for what to build or why users behave as they do, rather than relying on intuition or slower research cycles.

Studies run in three stages: a plan drafted from the decision you are testing, an AI voice interviewer that speaks with participants in the browser and asks follow-up questions, and a readout with the answer plus clips and transcripts. Participants see a plain-language consent notice before recording begins. Data is stored privately with encryption, workspace isolation, expiring links, and deletion on request; interviews are not used to train shared models.

Overheard is packaged as a Team plan combining a plan fee with a per-completed-interview charge, and an Enterprise edition adding separate workspaces per team, SSO and provisioning, security review and DPA, custom data retention, custom consent wording, and volume pricing. Enterprise also offers SSO/SAML and security questionnaires. Pricing is quoted on a call.