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Novofon

Cloud IP telephony and virtual PBX for business

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Novofon is a Russian telecommunications operator, active since 2012, offering cloud PBX (virtual АТС) and virtual phone numbers for businesses. The service consolidates multiple numbers, distributes incoming calls, and automates customer communication, addressing the need to manage corporate telephony without physical equipment.

The platform provides city numbers in over 100 Russian cities, 8-800 toll-free numbers, mobile numbers with SMS reception, and international numbers. The PBX includes over 50 features such as business hours, IVR, call recording and transcription, and voicemail. Additional capabilities include call tracking, speech analytics, and free integrations with CRM, ERP, and HelpDesk systems, as well as an API for custom connections. Calls can be made via softphones, IP phones, or call forwarding.

Novofon serves small businesses, call centers, online stores, delivery services, and clinics. Packaging includes a free Start plan with pay-as-you-go usage, alongside paid plans (Standard, Office, Corporation, Moscow) that bundle minutes, users, and numbers on a monthly or annual basis. Number rentals and call minutes are charged separately.

12 alternatives to Novofon

Ranked by how well each tool replaces Novofon: shared features, audience, price and popularity.

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