NewWaySERVICE

NewWaySERVICE is work order software for service businesses that tracks each request from the first call through completion. It addresses missed calls, lost paperwork, and customers following up on their requests by keeping dispatchers and technicians organized and customers informed across any phone, tablet, or computer.

The platform covers scheduling around technician availability and service zones with suggested time slots and map tracking, customer and equipment history with warranties, contracts, and recurring maintenance, and inventory that updates automatically as technicians log hours, parts, and photos from their phones. It includes a branded customer portal for submitting and tracking requests, digital signatures, automatic email notifications, configurable statuses and custom fields, reports exportable to Excel, and QuickBooks sync for customers, suppliers, and parts. It runs on the web, Android, iOS, and Windows.

NewWaySERVICE is aimed at small and medium-sized service businesses across repair, maintenance, support, and installation work. It is offered as a subscription priced per technician per month, with dispatchers and admin staff included at no extra cost and no contract required. A 45-day trial with all features unlocked is available without a credit card, and technical support is included with the subscription.