Nectar Desk
AI-powered cloud contact center software
Nectar Desk is a cloud-based contact center platform that handles inbound and outbound calls, SMS, live chat, WhatsApp, and email from a single browser interface, removing the need for on-premise hardware. It includes an AI Voice Bot (Virtual Customer Assistant) that uses ASR, NLU, and LLM to automate conversations and warm-transfer to a live agent with the conversation transcript and intent score when needed.
Core capabilities include ACD routing, IVR, auto and power dialers, skills-based routing, call recording, real-time analytics, ticketing, and an omnichannel inbox. It connects to CRM, ERP, and marketing tools through native integrations with HubSpot, Pipedrive, Salesforce, Zoho, Shopify, ServiceTitan, and others, plus a public REST API and Chrome extension. Security certifications include HIPAA, SOC 2 Type II, PCI DSS, and GDPR, with multi-factor authentication and encryption in transit and at rest.
Nectar Desk is aimed at teams of varying sizes across industries such as banking, retail, e-commerce, and field service. It is packaged as a seat-based subscription with plans starting at a per-agent monthly rate, with features and integrations included rather than charged separately. A predictive dialer is available on the Enterprise plan, while the Professional plan includes auto and power dialers. Access is arranged through a demo request, and a free trial period is offered.
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