Merren
AI-powered customer research tool for qualitative and quantitative insight.
Merren is an AI-powered customer research platform that turns a business objective into an interview campaign and an insights report. It supports hybrid quantitative and qualitative research, multilingual interviews, media testing, and access to pre-recruited consumer panels, with data collected through channels including WhatsApp and Facebook Messenger.
The platform includes an AI discussion guide builder, customizable interviewer personas and voice settings, and omnichannel deployment via interview links, Zoom, Teams, Google Meet, or asynchronous collection. Analysis features cover real-time transcripts, themes, sentiment, trend and individual results, filtering, comparison, and report downloads in PowerPoint or CSV. Webhooks, BI and CRM integrations, quotas, branching logic, and PII handling are available on higher tiers.
Merren is offered through Startup, Pro, Business, and Enterprise plans, with monthly or annual billing and a free trial that does not require a credit card. Plans are seat-based and vary by question limits, response allowances, language support, branching complexity, WhatsApp push credits, and support level; Enterprise adds custom pricing, unlimited responses, advanced integrations, and a customer success manager.
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