malma
AI phone agents for businesses handling inbound and outbound calls.
malma is a platform for AI phone agents that handle inbound and outbound calls, qualify leads, book and reschedule appointments, and record outcomes in connected systems. Agents are custom-built on malma's own platform, hosted on German servers, and tailored to each customer's processes and industry workflows.
Capabilities include answering calls around the clock, resolving requests during the conversation, routing calls with context to the right person, immediate lead callbacks, reactivation campaigns, and appointment reminders with rebooking. Integrations cover calendars, CRM systems, lead sources, and telephony with included phone numbers. The platform offers selectable tested voices, configurable calling hours, number rotation, callback logic, and reporting on conversations and outcomes. Setup follows a process analysis, agent build, and live testing phase, with ongoing optimization and a dedicated contact person.
malma is aimed at businesses across industries including solar and HVAC, coaching, agencies, recruiting, clinics, real estate, automotive dealerships, and B2B sales teams. Pricing is provided as a custom quote based on scope, monthly call volume, and integrations, with setup, operation, and ongoing optimization included; a test phase in live operation can be arranged on request.
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