LiveConnect
Omnichannel chat platform for businesses centralizing WhatsApp and social media inboxes.
LiveConnect is an omnichannel chat platform that centralizes WhatsApp and social media conversations in one place, helping businesses manage, supervise and automate customer interactions across sales, support and other teams. It brings multiple agents onto a single WhatsApp line through a shared inbox, with conversation history preserved when chats are transferred between agents or teams.
Core capabilities include multi-agent inboxes, unlimited chatbots for 24/7 automated responses, AI assistance through the LAIA virtual assistant, and centralized handling of WhatsApp, Instagram, Facebook Messenger, Telegram, web chat and email. Teams can be organized by area with roles and permissions, conversations tagged for classification, and agent performance tracked through response-time and volume metrics. The platform also supports product catalogs, payment links within chat, campaigns, a mobile app for iOS and Android, and integrations via REST API, webhooks, n8n, payment gateways and CRM connections.
LiveConnect is aimed at businesses that need structured multi-agent customer service and sales operations, particularly those working across WhatsApp and social channels. It is offered through tiered plans with different allowances for chatbots, users, conversations and channel connections, with additional users priced per seat. A seven-day free trial is available without a card or contract, and larger operations with more than 100 agents or complex integrations can request a custom quote.
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