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Lakeside Software

The DEX engineering platform for organizations with complex IT environments.

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SysTrack is a digital employee experience engineering platform that collects endpoint telemetry to give IT teams observability across complex digital estates. It addresses the problem of fragmented visibility by gathering data from endpoint devices, including offline endpoints, and using it to identify issues, analyze root causes, and support remediation decisions.

The platform includes an Intelligent Edge agent that captures 10,000 datapoints every 15 seconds from nearly any endpoint type, with multi-platform and VDI support. It offers end-to-end visibility, root cause analysis, proactive IT operations, help desk orchestration, and IT transformation capabilities. SysTrack AI provides agentic diagnostics and remediation, while Ask SysTrack enables natural-language queries. Integrations include Citrix Director, AppDNA, HDX 3D Pro Graphics, GPU monitoring, OpenAI, Power BI, and Splunk. The SysTrack IT Self Help Portal supports user self-service with alerts, one-click fixes, and IT announcements.

SysTrack is designed for executive leadership, IT engineering, and help desk teams managing large or complex IT environments. The pages describe a product demo as the way to evaluate the platform, but do not specify free plans, trials, editions, or pricing models.

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