Kapta

Kapta is a post-sales platform for account management teams, designed to support customer retention, expansion, and relationship management after the initial sale. It consolidates the enterprise account story into a shared system of record, covering stakeholder maps, relationship strength, meeting and QBR history, customer goals, risks, renewals, and expansion paths, so teams work from the same data rather than spreadsheets and slide decks.

Core capabilities include Kapta Org Charts for mapping formal structure and buying dynamics, Health Scores that combine activity, stakeholder coverage, meeting cadence, renewal readiness, and sentiment signals, and AI-driven insights that surface changes, risks, and recommended next actions across QBRs, meeting notes, action plans, and renewals. Additional modules cover QBR workflows, Whitespace Analysis for product and service penetration, Account Plans, Opportunities for renewal and expansion tracking, and Contracts with automated renewal workflows and alerts. It integrates with existing CRM and sales tools, and supports SSO through services like Okta and Azure, with a private cloud option and encryption in transit and at rest.

Kapta is built for large account teams and account management functions in B2B organizations managing strategic, long-term customer relationships. It was launched in 2012 and is offered as a SaaS product; the pages do not specify pricing structure, editions, or trial availability.