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Gainsight (Customer Communities / Gainsight CC)

Community software for engagement, self-serve support, and customer connection

Visit Gainsight (Customer Communities / Gainsight CC)

Gainsight Customer Communities (CC) is a branded space where customers can ask questions, find answers, learn, and share knowledge with peers. It centralizes community discussions and self-service resources so customers have one destination for support and learning.

CC includes AI-powered answers, automated moderation, and AI translation, along with a developer studio for building custom widgets. An MCP server lets teams query community data within AI workflows. The product connects with Gainsight CS, Skilljar, Zendesk, Jira, and other tools through the Gainsight Marketplace, and sits within the broader Gainsight platform alongside Customer Success, Product Experience, and Education products.

CC is intended for organizations that operate customer communities as part of their post-sales and customer success operations. It is available as part of the Gainsight platform, which is offered through demos and guided tours; specific packaging details for CC are not stated on these pages.

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