Foqal
Run operations, not just requests
Foqal is an operations platform designed for IT, support, HR, and operations teams. It solves the problem of requests being lost in informal channels like Slack DMs and email, where they are handled without tracking or accountability. The platform captures requests from Slack, Microsoft Teams, email, and web forms, converting them into structured, trackable tickets that are visible to the right team and reportable from day one.
Key capabilities include request management with automatic capture and routing, workflow automation for approvals and actions, and AI agents that deflect common questions and detect urgency. The platform offers per-team queues with visibility isolation, SLA tracking and reporting, and private mode for sensitive requests. It integrates bi-directionally with tools like ITSM, HRIS, CRM, and identity systems, and is built natively for both Slack and Microsoft Teams.
Foqal is intended for IT help desks, HR and people ops, customer support, and other internal teams. The platform is typically configured within a day for a first queue, with full deployment taking one to two weeks. It is SOC 2 Type II certified, GDPR compliant, and offers SSO via SAML 2.0 and role-based access control.
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