Evergrove
Voice AI agents for workers' compensation that run end-to-end calls
Evergrove provides voice AI agents built for workers' compensation, handling phone-based workflows from intake through triage, scheduling, dispatch, confirmations, note retrieval, and billing. The system runs end-to-end calls and retrieves or enters data in systems of record, aiming to reduce cycle time for in-case communications across MCOs, TPAs, specialist provider networks, ancillary service providers, provider facilities, and investigation firms.
The platform organizes specialized agents into workflow clusters covering Intake, Clinical, Status, Billing, and Intel. Capabilities include outbound calls with intelligent backoff retries and parallel agent instances, inbound call triage and routing with warm handoff to live representatives, callbacks on disconnect, IVR navigation, and facility call optimization based on working hours. It integrates with claims management systems, Salesforce, and homegrown systems of record, and includes an auditable architecture with immutable logs, human approval points, escalation rules, role-based access controls, configurable data retention, and HIPAA-compliant PHI handling. Deployment can cover a single workflow or a full contact center. Access is arranged by booking a demo.
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