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EnforcedFlow

Intelligent task routing software for any team

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EnforcedFlow is a task routing platform that assigns support tickets, sales leads, and operational tasks to the appropriate team member. It addresses the limitations of basic round-robin or manual assignment by evaluating multiple criteria simultaneously, including skills, availability, workload, and AI-based content classification.

The platform offers skill-based routing, availability scheduling that respects time zones and working hours, and workload balancing through weighted assignment. AI-powered routing analyzes emails, tickets, and messages to determine destinations. EnforcedFlow integrates with Zapier, Make, and a REST API, and also supports email forwarding to a unique group address for zero-integration routing.

EnforcedFlow is designed for sales, customer support, and operations teams. It is packaged with a Free plan that includes all routing criteria with monthly limits on routing requests and agents per group, alongside paid tiers that increase those limits and add custom reports and insights. Plans are billed monthly or annually, with usage measured by routing requests.

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