DoubleTick
Agentic AI Operating System for WhatsApp at Scale
DoubleTick is a WhatsApp Business API platform for sales and support teams that centralizes conversations from multiple numbers into a unified inbox. It addresses fragmented customer context, manual follow-ups, and limited visibility across agents by bringing chats, calls, and groups into one workspace, with conversation data flowing into connected CRMs.
Core capabilities include Agent Studio for no-code AI agents trained on a business knowledge base, Bot Studio for workflow automation, and Broadcast & Voice Campaign Studio for multi-number campaigns with custom segments, conditional filters, retargeting, and Click-to-WhatsApp ad tracking. The platform offers AI chat and call summaries, conversational analytics, AI co-pilot tools such as Magic Replies and Assisted Writing, SLA tracking, real-time CX governance alerts, sensitive-data masking, and an embedded SDK for CRM integration. It runs on desktop and mobile.
DoubleTick is packaged in Starter, Pro, and Enterprise editions, with AI agents included in every plan. Plans can be upgraded or downgraded, and conversation costs vary by destination country. AI usage draws from a topped-up wallet after included credits are consumed. There is no free trial; demos are available, and onboarding support ranges from help center and chat support to shared and dedicated account managers depending on the plan.
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