Dialpad
Agentic AI-powered contact center and communications.
Dialpad is an AI-native communications and contact center platform that connects human agents with AI voice and digital agents across voice, messaging, and video channels. It aims to turn customer conversations into intelligence that helps teams automate workflows, scale customer experience, and make decisions over time.
The platform includes Dialpad Meetings for one-click video conferencing with live AI transcription, automated notes, call summaries, screen sharing, in-meeting chat, recordings, and meeting controls. Integrations cover Google Calendar, Outlook, Salesforce, Zendesk, and other tools via the App Marketplace, with support for building agentic integrations. Security features include TLS and AES-256 encryption, role-based access, SAML and SCIM single sign-on, call recording controls, and AI-driven PII Redaction. Compliance certifications include SOC 2 Type II, HIPAA, GDPR, and ISO 27001, 27017, and 27018.
Dialpad is built for businesses managing customer communications and hybrid teams. Dialpad Meetings offers a free sign-up, while Dialpad Connect plans include unlimited video meetings and are available with a 14-day trial. Dialpad AI Agent is priced on a conversation-based model using AI Agent Credits, with sales contact required.
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