DialNexa

The platform lets teams build voice agents with a no-code flow builder, industry templates, knowledge base uploads from PDFs, URLs, and FAQs, dynamic variables from CRM data, live API tool calling during calls, conditional branching, and human-in-the-loop transfer with full context. Calls can be made inbound or outbound, individually or in bulk batches of 1,000+ calls per minute, with scheduled campaigns, branded caller ID, local number provisioning, SIP trunking/BYOT, web call embedding, WhatsApp voice calling, and smart redial for unanswered calls. Agents respond with sub-300ms P50 latency, retain context across 15+ minute calls, handle interruptions and code-switching between Hindi and English, detect sentiment in real time, and use guardrails to prevent hallucinated responses. Analytics include 100% call recordings, auto-transcripts, post-call summaries with disposition tags, sentiment trends, conversion tracking, CSAT measurement, call outcome funnels, cost-per-call reporting, and custom dashboards. Integrations cover 30+ native connectors including Salesforce, HubSpot, Leadsquared, Zoho, Freshworks, Zendesk, Freshdesk, ServiceNow, Google Calendar, Calendly, Shopify, and WooCommerce with bi-directional sync, plus 800+ apps via Composio. Developer tooling includes a full REST API, Python and Node SDKs, and real-time webhooks.