Charla

Charla is a conversational customer support platform that combines live chat, AI chatbots, a knowledge base, and a help desk so teams can handle inquiries across multiple channels from one place. It brings conversations from a website widget, WhatsApp, Messenger, Instagram, Telegram, and email into a unified inbox, reducing the need to switch between tools.

Core capabilities include AI chatbots trained on your own data (articles, files, and webpages), automated chatflows with pre-chat forms and triggers, a built-in knowledge base embedded in the widget, and a ticketing help desk with agent assignments, tags, and internal notes. Additional features cover proactive conversations, visitor tracking, live two-way translations, customer feedback, an insights dashboard, and a customizable widget. Integrations include Shopify, WooCommerce, WordPress, Adobe Commerce, Magento, Facebook Messenger, Instagram, WhatsApp, webhooks, and a JavaScript SDK, with native apps for iOS, Android, Windows, and macOS.

Charla is aimed at support teams, solopreneurs, startups, SMBs, and agencies. It offers a free plan limited to one agent, one site, and three knowledge base articles with Charla branding on the widget, alongside paid plans billed per agent or per month with unlimited AI conversations and no conversation caps. Paid plans add more agents, sites, branding removal, and full conversation history. A self-hosted option is also available for organizations that prefer to run Charla in their own environment.