CDK Global
Powering automotive retail at scale.
CDK Global provides dealership software for automotive retailers, covering sales, service, finance, and operations through its Dealership Xperience Platform. The platform brings together a Dealer Management System (DMS), Customer Relationship Management (CRM), Finance & Insurance (F&I), digital retail, fixed operations, network and communication services, and intelligence tools in an integrated environment. It also includes a built-in Customer Data Platform (CDP) that unifies customer profiles across sales, service, and operations, with AI applied across the suite of products.
The platform supports digital retail for a consistent online and in-store customer experience, AI-assisted CRM workflows, F&I process management, and fixed operations for repair and service workflows. An open ecosystem connects with more than 1,000 integrated partners, and data export and import tools are available at no charge for connecting to systems built or controlled by dealers or independent software vendors. Security features include 24/7 IT operations monitoring, cloud-native network controls, access controls, and SOC 1 and SOC 2 attestations, ISO/IEC 27001:2022 certification, and adherence to the NIST Cybersecurity Framework. Additional resources include CDK Dealer Comply for regulatory compliance assessments and CDK Security Awareness Training for staff.
CDK Global is intended for automotive dealerships and automotive groups of varying sizes. The platform can be right-sized to a business's goals, and packaging details such as plans, trials, or editions are not specified on these pages.
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