BSI
AI-powered CRM/CX platform made in Europe
BSI Customer Suite is a CRM/CX platform that brings sales, marketing, and service together on a single AI-driven system. It unifies customer data across departments and channels, supports customer journeys across touchpoints, and uses AI agents to take on operational work in customer processes. The platform is modular and customizable for specific industries, with flexibility over AI models and cloud providers.
Key components include Artificial Intelligence, Customer & Data Insight, Customer Experience, Customer Relationship Management, Customer Engagement, Enterprise Integration Platform, and Customer Data Platform. AI Agents handle operational tasks under strategic direction, while Agent Relationship Management supports interactions through AI assistants. BSI Elements provides industry and product knowledge through use cases, processes, and configurations. The platform offers a choice of AI models and cloud providers, including US hyperscalers and European providers.
BSI Customer Suite targets companies in banking, insurance and health, retail, energy and utilities, and life sciences, as well as organizations seeking an alternative to US-based CRM vendors. The pages do not specify pricing, plans, or packaging details.
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