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Aurelian

The AI platform for PSAPs and ECCs, supporting telecommunicators before, during, and after

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Aurelian is an AI platform for Public Safety Answering Points (PSAPs) and emergency communications centers, designed to support telecommunicators before, during, and after calls. It addresses rising call volumes, staffing constraints, and the need to keep call-takers focused on emergency callers while non-emergency demand is handled without delay.

The platform includes AVA, which answers non-emergency calls to remove hold times and improve call routing, and CORA, which provides real-time, context-aware guidance during emergency calls without taking control of the call. Aurelian is designed to fit alongside existing CAD and phone systems, learn center workflows and SOPs, and capture and carry information forward through the call flow. It is configurable to each center's standard operating procedures.

Aurelian is built for PSAPs and emergency communications centers and their telecommunicators. The platform is offered through a demo request, with no free plan, trial, or pricing details stated on the pages provided.

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