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Best customer feedback tools

Measure CSAT, NPS and CES, and find out why customers feel the way they do.

  1. Survicate

    Capture, analyze, act. Build the ultimate program for customer feedback.

    $114/mo

    Surveys on email, website, in-app and after support, with NPS, CSAT and CES templates.

    Alternatives to Survicate

  2. Tidio

    Live chat, chatbots and Lyro AI agent for small businesses

    $24.17/mo

    CSAT ratings right after a chat or AI conversation, when the experience is fresh.

    Free planAlternatives to Tidio

  3. Typeform

    Forms and surveys that feel like a conversation.

    $28/mo

    Well-designed surveys people finish, for longer research and email campaigns.

    Free planAlternatives to Typeform

  4. Formbricks

    Open-source survey and experience management platform.

    $74/mo

    Open-source, privacy-first in-product surveys you can self-host.

    Free planOpen sourceAlternatives to Formbricks

  5. Sprig

    Enterprise research platform using AI agents for survey design, fielding and synthesis

    Contact sales

    In-product research and AI analysis for product teams at scale.

    Alternatives to Sprig