Trellis
AI property management software for short-term rentals: agents answer guest channels, and
Trellis is AI property management software for short-term rentals that runs on top of an existing PMS. It addresses the coordination burden of daily operations: guest messages across channels, cleaning and maintenance scheduling, owner updates, and follow-through across multiple tools.
Its AI agents handle guest communications on Airbnb, Vrbo, Booking.com, WhatsApp, SMS, email, and phone calls, drafting replies with reservation and property context and escalating when needed. Agents also coordinate cleaning, inspections, and maintenance from real-time reservations, and execute workflows such as Guest Journey Autopilot, Turnover Orchestration, Revenue Protection, and Emergency Response. Trellis connects to 200+ integrations across PMS platforms, OTAs, messaging, scheduling, and business apps; without a PMS, Airbnb, Vrbo, Booking.com, and Expedia connect directly.
Trellis is built for vacation rental management companies with 20 or more units. It works with PMS platforms including Guesty, Hostaway, Hostfully, Hospitable, Lodgify, and OwnerRez. Billing begins only after autopilot reaches 70% accuracy on your channels; until then, there is no charge and no card is required. Agents draft and escalate by default, with autopilot enabled per channel and per property.
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