TextIt

TextIt is a messaging platform for running SMS, voice and app-based conversations without requiring recipients to install an app or log in. It brings multi-channel messaging, contact management and human handoff into a single workspace, so organizations can reach contacts, patients, students and customers on the phones they already use.

Core capabilities include a drag-and-drop flow builder with branching, validation and testing, a contact database with custom fields and self-updating smart groups, time-aware campaigns anchored to contact record dates, and support for 20+ channels including SMS, WhatsApp, Voice/IVR, Telegram, Messenger and Viber, switchable within a single conversation. Ticketing provides shared inboxes with escalation from any flow, alongside roles and permissions, multi-organization workspaces, webhooks, Zapier and an External Channel API. AI features cover language detection and translation, intent classification of free-text replies, calling AI models from flow steps, and auto-escalation of risk language to a human agent.

TextIt serves non-profits, education and research teams, care organizations and businesses. It is packaged as a single plan with all channels and features included, covering a base allotment of messaged contacts with additional usage billed per messaged contact, plus limits on flows, groups, campaigns, channels, integrations and user logins. A free trial is available without a credit card, registered non-profits can request special pricing, and custom quotes are offered for high-volume or multi-workspace needs.