Starboard Suite

Starboard Suite is a web-based reservation and ticketing system designed for passenger vessel and watersports operators. It solves the challenge of managing online bookings, private charters, and multi-use inventory by providing real-time availability, automated confirmation and follow-up emails, and PDF contracts with versioning for private charters and groups. The platform is 100% web-based and works on desktops, laptops, tablets, and smartphones.

Key capabilities include a back-office control panel, online booking with real-time availability, resource tracking for multi-use inventory, check-in tools, a kiosk app, and a ticket scanner app. It also offers marketing and SEO features, detailed reporting for event planning and financial tracking, and integrations with Stripe, Authorize.Net, SmartWaiver, TripAdvisor, Viator, GetYourGuide, MailChimp, Constant Contact, Google Analytics, Google Ads, Facebook Pixel, and AdRoll. The system includes a dedicated account rep, white-glove setup, training, and ongoing support.

The software is aimed at operators of dinner, lunch, and sightseeing cruises, private charters, whale and dolphin watching tours, cycle boats, tiki boats, party pontoons, and watersports like parasailing and banana boats. It can be used for free by passing a ticketing fee to customers. For operators who prefer to absorb the fee, there are service fee tiers based on annual booking revenue, with a flat monthly fee for lower volumes and a percentage fee for higher volumes, plus discounted pricing for very high volume operators. All implementations include unlimited employee accounts, event types, departure locations, gift certificates, and promotional codes.