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PressOne Africa

Virtual business phone system that records and analyses team calls

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PressOne Africa provides a virtual business phone number that does not require a SIM, allowing multiple employees to make and receive calls on the same number simultaneously. The platform addresses the visibility and coordination problems of SIM-based business lines by recording and analysing every call, so managers can track conversations, monitor answer rates, and coach teams with AI-generated insights rather than relying on manual reports.

Core features include automated welcome greetings, call routing, call recording, call transcription, call analytics, call notes, call transfer, internal extensions, team presence, and real-time call monitoring. Calls can be answered from Mac, Windows, iOS and Android devices via the app or web interface, with call forwarding available when offline. Integrations cover Zoho CRM, Freshdesk, Zendesk, HubSpot, Pipedrive and Intercom, alongside SIP trunking support and US phone numbers for businesses serving US customers. The platform also offers Juliet, an AI assistant handling WhatsApp and Instagram messages.

PressOne is aimed at business owners, sales, support and customer success teams, including remote and developer-focused operations. It is packaged as monthly plans based on team size and call volume: an Entry Plan for solo owners with per-person pricing, and a Business Plan covering a set number of users with additional per-person charges.

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