Paymentus
Intelligent interactions. Simplified payments.
Paymentus is a cloud-based billing, payment, and customer interaction platform for service providers, including utilities, insurance companies, government agencies, healthcare organizations, property managers, higher education institutions, banks, and fintechs. It addresses the complexity of presenting bills, collecting payments across channels, and managing related financial operations, with the goal of improving customer engagement and on-time payments.
The platform includes omnichannel billing and payment options such as web portals, quick pay, IVR, in-person payments, text, email, chatbot, and the BillWallet® bill pay assistant. Payment methods cover cards, ACH/eCheck, cash, digital wallets, A2A, and P2P, with AutoPay, scheduled payments, and payment plans. Additional capabilities include the Agent Dashboard for reporting and reconciliation, Secure Service® for agent-assisted interactions, digital payouts and disbursements, cash management, and the Profit® expense and payables tool. The PAY OS is a hosted SaaS solution with APIs, SDKs, and integrations with 450+ systems of record. AI features support bill presentment, payment, personalization, and analytics. The platform is Level 1 PCI-certified and supports HIPAA, SOC 1, SOC 2, and ADA compliance.
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