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Minro

Customer success with founder energy.

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Minro is a customer intelligence platform for SaaS teams that connects product and customer data to identify churn risk and act on it. It imports behavioral data, such as from PostHog, to surface risk signals and retention opportunities, and it runs automated, personalized email outreach at key lifecycle moments.

Core capabilities include custom user segments for tracking churn risk, engagement, and retention; plain-English questions answered with insights drawn from product data; enriched user profiles combining activity, conversations, and customer data; a customizable churn model; and notes and observations. Agents handle lifecycle triggers including Welcome, Activation, Winback, Downgrade-save, Upgrade, and Milestone, each reading user context, detecting opportunities in real time, and generating and delivering personalized emails automatically, with replies feeding back into future outreach.

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