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MessageDesk

One Inbox for Your Texts, Teams & Phone Numbers

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MessageDesk provides a shared team inbox for business SMS/MMS. It integrates with existing VoIP providers and Twilio, allowing teams to keep their phone numbers and manage all text conversations in one place. Features include conversation assignment, labels, comments, mentions, scheduled messages, broadcast messaging, and automation rules (Relays). It offers mobile apps (beta) and integrates with Zapier and webhooks.

12 alternatives to MessageDesk

Ranked by how well each tool replaces MessageDesk: shared features, audience, price and popularity.

  1. Heymarket

    Omnichannel business text messaging platform combining shared inboxes, SMS, email, and AI

    Covers 4 of 15 key features.

    63 out of 100 match$49/mo

  2. WhatsApp Business

    Do more with conversations

    Covers 2 of 15 key features and has a free plan.

    Free plan
    61 out of 100 matchUsage-based

  3. Superchat

    AI-supported communication software for businesses.

    Covers 2 of 15 key features and has a free plan.

    Free plan
    60 out of 100 matchFree

  4. Zendesk

    Customer service software for support teams of any size

    Covers 2 of 15 key features and starts cheaper.

    59 out of 100 match$19/mo

  5. AskNeo

    Centralize texts, calls and contacts in one powerful platform

    Covers 3 of 15 key features and starts cheaper.

    59 out of 100 match$12/mo

  6. Text

    AI Customer Service Engine That Drives Revenue

    Covers 3 of 15 key features and starts cheaper.

    59 out of 100 match$19/mo

  7. Intercom

    AI-first customer service platform with Fin AI agent

    Covers 1 of 15 key features and starts cheaper.

    58 out of 100 match$29/mo

  8. Callbell

    Customer support platform for WhatsApp and other messaging apps.

    Covers 1 of 15 key features, has a free plan and starts cheaper.

    Free plan
    58 out of 100 match$15/mo

  9. Smartsupp

    Increase sales with Live chat, Chatbot, and AI tools.

    Covers 2 of 15 key features, has a free plan and starts cheaper.

    Free plan
    58 out of 100 match$16/mo

  10. Crisp

    All-in-one business messaging with a shared inbox

    Covers 0 of 15 key features and has a free plan.

    Free plan
    57 out of 100 match$45/mo

  11. Telerivet

    Messaging when it matters

    Covers 3 of 15 key features and has a free plan.

    Free plan
    57 out of 100 match$49/mo

  12. Chatwoot

    Open-source customer engagement suite

    Covers 1 of 15 key features, has a free plan, starts cheaper and is open source.

    Free planOpen source
    57 out of 100 match$19/mo