Mend
AI-powered operations for behavioral health
Mend is an AI operations platform for behavioral health organizations, designed to address no-shows, unused provider capacity, manual intake, and the operational friction that delays patient access. It works alongside existing EHR systems rather than replacing them, turning scheduling, attendance, and engagement signals into actions staff can take before problems compound.
The platform is organized into four products. Access provides patient self-scheduling embedded in an organization's website, smart waitlist management, and capacity recovery. Engage handles proactive outreach, appointment reminders, digital intake, consent forms, clinical screeners, insurance verification, and copay collection. Coordinate uses natural-language queries and autonomous outreach to identify at-risk patients, unfilled slots, and stalled follow-ups. Signal, included with every deployment, provides real-time no-show risk scoring, utilization tracking, and follow-up after hospitalization and measurement-based care compliance monitoring. Mend integrates with existing EHRs and presents its workflows directly within them.
Mend is built for CCBHCs, CMHCs, FQHCs, and outpatient behavioral health organizations. Access and Engage are sold as core products, with Coordinate available as an add-on and Signal included in every deployment. Coordinate is associated with a contractual 1:1 ROI guarantee.
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