Loop Returns
The operations platform built for retention
Loop Returns is an ecommerce operations platform that manages post-purchase workflows including returns, exchanges, order editing, delivery tracking, and shipping. It addresses the challenge of fragmented post-purchase experiences by unifying these processes into a single system, helping brands reduce operational costs and improve customer retention. Originally built for Shopify, the platform now supports other ecommerce platforms through custom implementations.
The platform offers several named modules: Returns, Exchanges, Checkout+, Tracking, Promise, Editing, Protection, and Shipping. Its data products include Intelligence, which uses shopper and carrier data to optimize policies, and Fraud, which identifies abusive return behavior. The platform integrates with over 120 partners across help desk, warehouse, email and SMS, and other technology systems through two-way integrations and APIs. It is SOC 2 certified and adheres to GDPR and CCPA regulations, with AES-256 encryption for stored data.
Loop Returns is designed for ecommerce brands, particularly direct-to-consumer businesses, seeking to automate and connect their post-purchase operations. The website does not specify pricing, free plans, trials, or packaging details such as editions or seat-based models.
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