Health Harbor
AI talks to health insurance reps on your behalf, so you never call insurance again.
Health Harbor is an AI-powered platform that automates phone calls to health insurance companies on behalf of healthcare clinics. It solves the problem of staff spending significant time navigating automated phone systems, waiting on hold, and speaking with insurance representatives for routine tasks. The AI agent handles these calls from start to finish, returning results through a web portal or API.
The platform offers two automation options. The AI Agent fully automates calls for benefit verifications, prior authorization status checks, and claim follow-ups. The AI Copilot navigates IVR systems and waits on hold before transferring the call to a staff member. Features include custom call scripts, webhook notifications, call recordings and transcripts, and the ability to handle any payor including national carriers and regional plans. The system integrates via API and web portal, and is HIPAA compliant with SOC 2 Type II certification.
Health Harbor is designed for healthcare practices of any size that need to make insurance phone calls. The AI Agent is priced per call based on complexity, with a minimum monthly commitment for the Standard plan and custom volume pricing for Enterprise. The AI Copilot offers pay-as-you-go pricing per call or a per-team-member monthly subscription with unlimited calls. A pilot program is available for testing.
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