Chargehound
Recover Your Money. Effortlessly.
Chargehound is a chargeback dispute automation service for merchants, described on its site as a PayPal service. It addresses the manual work of responding to chargebacks by pulling data and evidence from a merchant's payment processor and automatically creating and submitting dispute responses as chargebacks arrive. The company states there are no fixed fees and that it is paid only when the merchant recovers money.
The platform includes a dashboard with real-time statistics, comprehensive response templates that pull in evidence such as shipping information and customer payment histories, manual review options, and fraud scoring for cases that need human attention. It offers a secure API for end-to-end automation and integrates natively with Braintree, PayPal, Stripe, and Vantiv, with custom integrations available for other gateways. The service is SOC 2 Type II audited, with data retrieval handled through processor APIs such as Stripe Connect and Braintree Auth.
Chargehound is aimed at merchants managing chargebacks and friendly fraud, including larger retailers and marketplace platforms. The site offers a free sign-up, one-on-one setup support, and documentation, with no fixed fees; pricing is based on recovered revenue rather than a subscription or seat-based model.
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