CallFire
Texting and calling solutions for reaching customers
CallFire is a cloud telephony platform for sending SMS messages and placing calls at scale. It addresses the need to reach customers and prospects with reminders, notifications, polls, and outbound interactive messages, while also supporting lead activation, advertising performance tracking, and collections workflows.
Its main products are Text Messaging, Voice Broadcast, Call Tracking, and Interactive Voice Response (IVR). Text Messaging covers appointment reminders, updates, SMS polls, and keyword promotions. Voice Broadcast sends reminders and notifications to small or large audiences. Call Tracking provides local and toll-free numbers, and IVR supports phone trees and outbound interactive messages. All plans include unlimited contacts, text-to-speech support, free recording of inbound calls, Do Not Call list setup, real-time reporting, and support during business hours.
CallFire is aimed at organizations that need outbound calling and texting for customer engagement and lead management. Packaging includes a pay-as-you-go option with no monthly fee and monthly plans with included minutes and texts; exceeding the allowance stops calls and texts until the plan is upgraded or additional credits are purchased. Optional monthly rentals apply to phone numbers and keywords. Calls are billed in sixty-second increments, plans cover the US and Canada, and international texting is not supported.
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