Batch

AI Customer Engagement Platform for CRM teams

Batch is a customer engagement platform for CRM and marketing teams that combines a data layer, campaign orchestration and AI capabilities in a single system. It replaces legacy CRM tooling by unifying web, mobile and data warehouse signals in real time, reconciling multi-ID and cross-device data into single profiles, and letting marketers build and launch campaigns without depending on IT.

Core modules include the Batch Data Platform with native connectors to cloud data warehouses such as Snowflake and BigQuery, plus SDKs for mobile and web collection. Campaign tools cover email, SMS/RCS, app push, web push, in-app messaging, WhatsApp, ads and TV channels, with a unified editor, journey builder, segmentation, capping controls and A/B/N testing. Batch AI is offered in three packages: Batch AI Assist (12 agents for content, analysis and optimization), Batch AI Predict (up to 15 predictive scores for targeting and timing) and Batch AI Decide (autonomous campaign decisioning).

Batch is aimed at CRM, marketing, IT and data teams, with use cases spanning acquisition, monetization and retention across retail, media, finance and luxury. The platform is offered through demos and a migration path from legacy CRM; no free plan, trial or seat-based pricing details are stated on these pages.

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